Privacy Policy

Effective Date: January 1, 2026

Introduction

At neo.biz, your privacy is a top priority. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By using our website and services, you agree to the terms outlined below.

We do not share your SMS opt-in information or consent records with third parties for marketing purposes.

1. Information We Collect

Personal Information:

  • Name, email address, phone number, and physical address

  • Payment details when you make a purchase or request a quote

  • Opt-in records and timestamps for SMS, email, and other communications

Non-Personal Information:

  • IP address, browser type, and device information

  • Website usage patterns and analytics

  • Cookies and similar tracking technologies

Customer Communication:

  • Records of inquiries, support requests, and service history

  • Appointment details and preferences

  • Feedback or testimonials you provide

2. How We Use Your Information

We use your information to:

  • Deliver and improve our services

  • Process payments and transactions

  • Communicate about inquiries, appointments, and service updates

  • Enhance website functionality and user experience

  • Ensure security and prevent fraud

  • Maintain records of communication preferences and consent

3. SMS Messaging & Compliance

Text Messaging Terms:

By opting in to our SMS services, you consent to receive messages related to your service, including appointment reminders, updates, and customer support notifications.

Opt-In & Consent:

  • Only receive messages if you explicitly opt in

  • Timestamped records of all opt-in actions are maintained

  • Fully compliant with the Telephone Consumer Protection Act (TCPA)

Opt-Out Instructions:

  • Reply “STOP” to unsubscribe from SMS messages

  • You will receive a confirmation message and no further messages will be sent unless you opt back in

  • All opt-out requests are processed immediately

Message Frequency & Content:

  • Frequency depends on your interaction with neo.biz services

  • Messages will relate only to the services you have requested

  • Promotional messages are sent only with explicit consent

Support & Carrier Info:

  • Reply “HELP” or contact [email protected] for assistance

  • Standard message and data rates may apply

  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

Data Protection for SMS:

  • SMS opt-in data is strictly confidential

  • Shared only with service providers supporting delivery

  • Never shared with third parties for marketing purposes

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. Information may be shared in limited cases:

Service Providers:

  • Vendors assisting with operations (payment processing, scheduling, or delivery of services)

  • SMS service providers, strictly to send messages you consented to receive

  • All service providers are contractually bound to maintain confidentiality

Legal Compliance:

  • As required by law or legal process

  • To protect our rights or in response to valid court orders

Business Transfers:

  • In mergers, acquisitions, or asset sales, your data remains protected under this policy

Note: SMS opt-in data is never shared outside approved providers.

5. Data Security

We take security seriously and implement measures including:

  • Encryption of sensitive data in transit and at rest

  • Secure access controls and authentication

  • Regular security audits and employee training

  • Breach notification protocols

  • Secure backups and disaster recovery systems

Note: While we use commercially accepted security measures, no method is 100% secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Analyze website traffic and behavior

  • Remember your preferences

  • Improve website functionality

  • Measure the effectiveness of our services

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

We use cookies and similar technologies to:

  • Analyze website traffic and behavior

  • Remember your preferences

  • Improve website functionality

  • Measure the effectiveness of our services

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information

  • Opt-out of marketing emails via “unsubscribe”

  • Opt-out of SMS messages by replying “STOP”

  • Request information on how your data is processed

  • Withdraw consent for future communications

  • File a complaint with a supervisory authority

To exercise your rights, contact us at: [email protected]

8. Third-Party Links

Our website may contain links to third-party websites. neo.biz is not responsible for their privacy practices. Please review their privacy policies independently.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be posted on our website with the effective date. Significant updates will be communicated via email or website notice.

10. Contact Information

If you have any questions or concerns about this Privacy Policy:

neo.biz
23013 Sprague Road, Columbia Station, OH 44028
Phone: 440-671-7450
Email: [email protected]
Website: https://neo.biz

By using neo.biz, you consent to this Privacy Policy.

Neobiz CRM is the all-in-one CRM and marketing automation platform built for modern businesses. Capture leads, automate follow-ups, manage conversations, accept payments, and scale operations all from one powerful dashboard.

Contact Info

  • 440-671-7450

  • 23013 Sprague Road Columbia Station, OH 44028

© 2026 ApexDigital. All rights reserved.